>> FBiDrive Installation Troubleshooting
Problems with the initial Installation/Building your FBiDrive
Installation stops at STEP 7 when you first run the product installation from the product CD.
• You MUST run the FBiDrive installation from an Administrative level windows account. After initial installation, you may use the software from a non-Administrative account.
• There may be a device that was previously not installed properly or a previously aborted FBiDrive install
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Perform the following steps and remove the unknown device and reinstall
the FBidrive™ 1. Go to Start and Click 2. Go to Control Panel and Click 3. Go to System and Click 4. Go to Hardware and Click 5. Go to Device Manager 6. Check to see if there are devices with "?" or "!" mark. If so, you have to remove from your computer, right click the item then select delete 7. Restart your system. 8. Reinstall the FBI Drive |
USB High Speed Device Warning - USB 2.0 and USB 1.1
The FBiDrive works with both USB 2.0 and USB 1.1 connections.
When you connect an FBi Drive to a USB 1.1 interface, Windows may display a warning message that states “You are connecting a high speed USB device on your system with low speed connection”
Just click on "Continue" The FBidrive will work on the lower speed connection.
NOTE: USB Hub products are required to generate 3.5V in order to be a certified USB device.
The FBiDrive will not operate correctly without proper power. If your USB hub can not generate USB standard power then you can not use the FBiDrive with that hub. Please upgrade to a standard USB hub.
Using the FBidrive with other Windows Computers
Once you install your FBiDrive using the product CD and it is functioning properly, you can connect this device to any other PC or notebook to access your data and the -459 software tools. Here is how to use an FBi Drive on any other Windows system with USB (Window 98SE and above)
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Windows 2000 and Windows XP
1) Connect your FBi Drive via USB When you connect the FBi Drive then the PC or notebook will tell you “Found device USB MASS STORAGE, FINGER PRINT SENSOR" Please wait until the PC or Notebook finds the new device first. (It will take 2-5 seconds depending on the system) 2) Go to "My Computer” and Click 3) Your available drives will appear 4) Find "removable disk" (Usually E) and click. 5) Files Appear, Click the "FBI" file 6) It will launch your -459 program. 1) Connect FBi Drive via USB When you connect the FBi Drive, the PC or notebook will tell you “Found device USB MASS STORAGE, FINGER PRINT SENSER”
Your hardware installation wizard will pop up and ask for the "Device Drive CD" a) Click on "Specific Location" b) Click on "Browser" c) Go to "Removable disk" (the FBidrive itself) then your "OK" button will be enabled d) Click on "OK" It will install the Finger Print Sensor drive on the system. Note: (All necessary Drivers are on the FBidrive™) 2) Go to "my computer" and click 3) All available drives will appear 4) Find "removable disk" and click. 5) Find file name call "FBI" and click (this will run (execute) the program) 6) It will launch your -459 program. |